Privacy

Ivory and Slate Privacy Policy

Last updated: 19/03/2026

This Privacy Policy describes how Ivory and Slate (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or otherwise communicate with us via ivoryandslate.co.uk (the “Site”) (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect Directly from You

Information that you directly submit to us may include:

  • Basic contact details: name, email address, phone number, address
  • Account information: username, password, login details (if applicable)
  • Payment information: billing details and transaction confirmations (processed securely by third parties; we do not store full card details)
  • Enquiry and communication data: information you provide when contacting us or requesting services

You may choose not to provide certain information, but this may limit your ability to use some features of the Services.

Information We Collect Automatically

We may collect “Usage Data” automatically using cookies and similar technologies, including:

  • IP address
  • Device and browser information
  • Pages visited and time spent on the Site
  • Referring URLs and interaction behaviour

Information We Obtain from Third Parties

We may receive information from:

  • Website hosting and analytics providers
  • Payment processors
  • Marketing and advertising partners

We handle this data in accordance with this Privacy Policy but are not responsible for third-party practices.

How We Use Your Personal Information

We use your data to:

  • Provide and manage our Services
  • Process payments and manage client relationships
  • Communicate with you regarding enquiries or services
  • Improve our website and marketing efforts
  • Detect and prevent fraud or misuse

Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases:

  • Contractual necessity – to provide services you request
  • Legitimate interests – to operate, improve, and secure our business
  • Consent – for marketing communications (which you can withdraw at any time)
  • Legal obligation – to comply with applicable laws and regulations

Cookies

We use cookies to:

  • Ensure the Site functions properly
  • Remember your preferences
  • Analyse usage and improve performance
  • Support marketing efforts

You can control cookies through your browser settings. Disabling cookies may affect functionality.

How We Share Your Personal Information

We may share your data with:

  • Service providers (e.g., hosting, analytics, payment processing)
  • Professional advisors (legal, accounting)
  • Business partners where necessary
  • Authorities where required by law
  • Third parties where you have given consent

We do not sell your personal data.

User Generated Content

Any content you submit publicly (e.g., reviews) may be visible to others. We are not responsible for how third parties use this information.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for their privacy practices.

Children’s Data

Our Services are not intended for individuals under 16. We do not knowingly collect data from children.

Security and Data Retention

We take appropriate security measures to protect your data. However, no system is completely secure.

We retain your personal data only as long as necessary to:

  • Provide our Services
  • Meet legal and regulatory requirements
  • Resolve disputes and enforce agreements

Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict processing of your data
  • Object to processing based on legitimate interests
  • Data portability (receive your data in a usable format)
  • Withdraw consent at any time (for marketing)

To exercise your rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: